Customer Service Representative

Location: Sacramento, CA
Schedule: Monday - Friday, 9:00 AM - 6:00 PM
Pay: $22.00 per hour
Employment Type: Full-Time, In-Office

About the Opportunity

We are seeking a friendly and customer-focused Customer Service Representative to join a growing organization in the Sacramento area. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same.

As a Customer Service Representative, you will serve as the primary point of contact for customers, assisting with service inquiries, account updates, billing questions, and issue resolution. You will work closely with internal departments to ensure an exceptional customer experience and timely resolution of customer requests.

Responsibilities

• Handle inbound customer calls, emails, and text message inquiries
• Assist customers with account questions, service requests, billing inquiries, and service changes
• Research and resolve customer concerns in a professional and timely manner
• Process account updates, service adjustments, and cancellations
• Accurately enter and maintain customer information within company systems
• Generate credit and debit memos as needed
• Collaborate with operations and other departments to resolve customer issues
• Maintain detailed and accurate customer records
• Support team goals while delivering outstanding customer service
• Assist with additional projects and administrative duties as assigned

Qualifications

• 2-3 years of customer service experience in a call center or high-volume customer support environment
• Strong phone, email, and written communication skills
• Ability to multitask between calls, emails, text messages, and data entry
• Excellent problem-solving and customer service abilities
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Ability to work effectively under pressure and manage competing priorities
• High School Diploma or equivalent required
• Bilingual Spanish or Russian language skills are a plus
• Previous sales or waste industry experience is a plus